Articles
Insights and practical guides from the MRM Tech team.
AI
From Feedback Overload to Business Insights
Together, AI and context transform customer feedback into decision-ready insights.
AI
AI Agents and Business Automation
Most Automation Projects Plateau. AI Agents Change Where the Ceiling Is.
Project Management
The Project Management Sweet Spot for 2026
Natural Language Is Now the Interface to Your Project Management System
Operations
When Your Front Line Knows More Than Your Command Center
A gap between detection and resolution turns preventable issues into costly failures
Knowledge Management
When Information Access Fails Decision-Making
If knowledge isn't framed in context, it's rarely used effectively
Knowledge Management
Where to Start: Turning Knowledge Into Strategic Assets
A Guide for Leaders on Knowledge-Base Management in Organizations
Knowledge Management
What It Really Takes to Capture & Retrieve Organisational Knowledge
Creating Organizational Memory Systems That Stick
Search
Why Search Is Core To Every Business App
The Integral Role of Search in Modern Business Applications
Knowledge Management
Why Knowledge Retention Matters in the Age of AI
The Knowledge We Keep Dying With
AI
LLM Reasoning: The New Puzzle Piece in Software Development
How LLMs are transforming software development
AI
Human Expertise: The Strategic Advantage in the Age of AI
Why Human-in-the-Loop Approaches are Essential for AI Integration